Our approach

We strive to understand your business, organization and customers. This forms the basis for delivering outstanding digital customer experiences enabled by management and commercial teams.

Customer experience management

In close collaboration with you and your commercial teams our proven 7-step framework delivers consistent and manageable customer experiences
  1. Your business strategy We transform or refine your business strategy, commercial tactics and operations into CX principles.
  2. Customer insights We talk with your customers to understand their expectations regarding the current journeys and touch points.
  3. Design journeys & touch points We neatly prioritize and design business critical customer journeys and touch points
  4. Applying digital solutions We recommend digital solutions and AI taking into account your current digital landscape
  5. Designing internal workflows We help design workflows in customer facing teams, establish learning while building management expertise to harvest the benefits of CX
  6. Setting ROI/KPIs We help establish ROI measures and key performance indicators including CX dashboards
  7. Execution We help implement customer journeys and touch points while building CX Management in your organization

Its all about leadership

Great customer experience is delivered by customer centric people. Digital customer journeys, touchpoints and AI serve as enabling tools with the potential to boost sales, enhance customer loyalty, and reduce service costs. However, the foundation of exceptional customer experiences lies in passionate leadership that drives organizational change and fosters strong customer relationships.

Three promises

  • Relentless effort We commit ourselves to improve your commercial performance by delivering world class experiences for your customers across their journeys and touch points.
  • We stay The benefits of CX is delivered in your day-to-day operations over time. We don't just deliver a report - we team up with management and employees helping the organization to become truly customer centric.
  • Pragmatic approach to technologies Based on our insights and experience we deliver impartial advice regarding choice of digital solutions, tech stacks and AI.

Our clients

Blue Water Shipping logoEnerginet logoAgenda Advokater logoEXHAUSTO logoEldorado logoAV Center
Blue Water Shipping logoEnerginet logoAgenda Advokater logoEXHAUSTO logoEldorado logoAV Center