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Great Customer Experience Management can deliver significant revenue growth
- McKinsey (2023) "Experience-led growth: A new way to create value"
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The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.
A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!
Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.
The XXX business is dwarfed by competitors when it comes to overall performance.
For XXX to beat competition, XXX must – among several priorities - transform its current level of customer experience.
This requires that management enables the transformation.
Transform mindsets and build capabilities, while establishing cross-functional CX governance and operating model.
Step up technology, data and analytics and deploy CX measurement and performance management system.
Continue Operational work
Implementing CXM in a company can lead to improved customer satisfaction, loyalty, and revenue, providing valuable data-driven insights for better decision-making and a competitive edge in the market, which leads to a significant increase in efficiency.